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Shipping / Return Policy

Payment confirmation for purchases made on our website shall be provided by email immediately (within one hour) after the purchase has been successfully made via our payment gateway. 

 

Shipping Policy

All items ordered and paid for will ship within 1 business day unless otherwise noted in the product description. Once shipped, please allow upto 5 business days for your order to arrive through courier. 

We ship our products to USA and UAE. 

US Orders

Free standard shipping for every purchase is valid on US orders. After placing your order, you will receive your purchase within 3 - 5 days. 

To offer a better shipping experience and rates to our customers, orders are shipped from our fulfillment center in Bethlehem, PA.

UAE Orders

Free standard shipping for every purchase is valid on UAE orders. After placing your order, you will receive your purchase within 3 - 5 days. 

Refund Policy

If you are unsatisfied with your purchase, we will accept it back provided it is brought to our attention within 14 days from the date the package was delivered to you. If 14 days have gone by since the date the package has been delivered by the courier company, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, please pack the items safely back into the original packaging.

 To initiate a refund request, simply email our team at marketing@liliaromatherapy.com with your order number and we’ll be happy to help you. Please note, all customers are responsible for their own return shipping costs. You will need to send your items to the following address;

Lili Aromatherapy C/O ShipBob, Inc
4779 Hanoverville Road, Suite 200
Bethlehem, PA (Pennsylvania)
18020
USA

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Order Cancellations

We work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means NO changes can be made to your order once it is placed.

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